Error and Miscommunication in Human-Computer Dialogue Systems
The aims of the current project are to analyze miscommunication and to investigate means of improving error handling in spoken and multimodal dialogue systems. Generally, the goal is to attain a greater understanding of the mechanisms and structures underlying problematic human-interaction. By studying users’ linguistic behavior as they interact with a spoken dialogue system before, during and after a breakdown in communication, more things can be learned about the error and repair context. Furthermore, the question of how errors, both human and system, should be identified and managed in a future system will be addressed. Although the knowledge gained from such studies can be put to practical use in future systems, the project goals are mainly long-term. Fundamental research questions in the area of human-computer interaction in dialogue systems will be in focus.
Group: Speech Communication and Technology
Rolf Carlson (Project leader)
Funding: VR (2001-4866)
Duration: 2002-01-01 - 2004-12-31
Keywords: dialogue, error handling